Frequently Asked Questions
Discover everything you need to know about our tailoring, shipping, and bespoke services.
How do I determine my correct size for Richard James tailoring?
We provide a comprehensive size guide on each product page. Our 'Soberly' and 'Hyde' fits offer different silhouettes; we recommend measuring a well-fitting suit you already own and comparing it to our digital size chart for the most accurate fit.
What is the standard delivery timeframe for international orders?
We offer worldwide shipping via premium couriers. Orders within the UK typically arrive in 2-3 business days, while international deliveries generally take 5-7 business days depending on the destination and customs processing.
What is your return policy for online purchases?
We accept returns on all unworn, unaltered items with original tags attached within 28 days of receipt. Please note that bespoke or personalized items are non-returnable unless they possess a manufacturing fault.
Do you offer an alterations service for online orders?
While we do not offer remote alterations, customers are welcome to visit our Savile Row flagship store with their online purchase for professional fitting and alteration services at an additional cost.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Richard James wool suit?
To maintain the longevity of your garment, we recommend professional dry cleaning only when necessary. Between wears, hang your suit on a wide wooden hanger and allow it to rest for 24 hours to let the natural fibers recover.